Mission, vision and values


To attract, assist and encourage our diverse community to define and achieve its aspirations.


Holden Street Neighbourhood House is a vibrant, vital part of the community.


Holden Street is committed to social justice and community development principles. These are our values:

The House –  a comfortable place to be

Holden Street Neighbourhood House values being an accessible, safe, welcoming and approachable environment. Whilst the House is busy and vibrant place, we make time for people and are interested in their individual needs and issues.


We value the diverse local community by acknowledging the worth of every participant. We strive to involve the broadest cross section of the community by meeting differing needs in the best way possible.

Involvement / Connection

Holden Street Neighbourhood House staff and volunteers believe it is fundamental to work collaboratively with the community to build capacity, access necessary resources, and voice concerns and ideas. We value the importance of history in our decision making.

Positive approach to possibilities

We value a positive approach to challenges. We use a creative approach to learning, problem solving, and to perservere through difficulties, understanding that commitment and sustained effort are required.

Integrity / quality accountability responsibility

We value our professional and community reputation and are committed to acting resposibly and ethically; prizing quality in all we do, and being accountable to our various stakeholders. We provide a workplace where staff are valued and respected.

Environmental sustainability

We value our natural environment and work to minimise our carbon footprint.

Community Development Principles

The following principles are deemed to apply when reference is made to Community Development principles. (Acknowledgement to the Association of Neighbourhood Houses & Learning Centres [ANHLC] for reproduction of these principles.)

  1. Community Participation
    Everyone has a valuable contribution to make and community members can join in at any level. Volunteers and community members are integral to the decision-making, evaluation, provision, participation and direction setting at all levels of the organisation.
  2. Community Ownership
    Members are actively involved in decision-making and have ownership of the centre's programs and activities. A voluntary management committee comprising elected members who live, work or participate in the local community governs each centre. The governance model is developmental, working co-operatively and collaboratively with staff, volunteers, centre participants and the wider community, thus generating a range of community benefits.
  3. Empowerment
    A process that respects, values and enhances people's ability to have control over their lives is put into practice. This process encourages people to meet their needs and aspirations in a self-aware and informed way which takes advantage of their skills, experience and potential. Change and growth occurs through informing and empowering individuals and communities. Houses and centres do not seek to do for others but to empower others to do for themselves.
  4. Lifelong Learning
    Learning is integrated into all aspects of centre activities, thus building and supporting the personal skills, knowledge, abilities and resilience of people. The health, wellbeing and connection of people and their families occur through formal and informal pathways in education, employment and self-development.
  5. Inclusion
    The diverse contributions that people make are valued, no matter what their background or varying abilities. Individual and local needs are acknowledged and addressed, often through informal interaction. Identifying these needs and issues through a range of methods is instrumental to informing the planning and development of activities and programs.
  6. Access and Equity
    Centres are accessible and welcoming. They promote a fairer distribution of economic resources and power between people by aiming to improve the social, environmental, economic and cultural infrastructures within their communities.
  7. Social Action
    Internal and external factors that impact on the local community are analysed and relationships between individuals, groups and organisations and within the community transformed through collective action.
  8. Advocacy
    In meeting individual and group needs, centres act with, or on behalf of, community members.
  9. Networking
    Linking, forming alliances, collaborating and working with individuals, groups, other agencies, government and business are crucial, with interaction between formal and informal methods to achieve connections within the local communities.
  10. Self Help
    Individuals are supported in coming together in a caring group environment to share information, knowledge, skills and life experience in order that each participant can reach their own personal goals.